You can send us the logfiles over submit a ticket on our homepage. We will create a registry-file for you which will help giving a unique ID to every computer. If you have the same ID on Windows devices, we need the logfiles of the computers with the same ID and the exact number of the clones. Ableton exempts any liability for the loss of data, due to omission of a data backup by users before starting a TeamViewer® Session.ĭownload the Ableton remote support program for your operating system here:īefore you start the Ableton remote support program, please minimize or close any programs except Live.Depending on the operating system we have the following solutions: DownloadĪbleton strongly recommends a complete data backup before starting a TeamViewer® Session. Ableton exempts any liability for the loss of data, due to omission of a data backup by users before starting a TeamViewer® Session. The foregoing limitations of liability do not apply to damages for the loss of life, limb or health or in case of mandatory legal regulations, e.g., damages caused by violations of product liability law.Ībleton strongly recommends a complete data backup before starting a TeamViewer® Session.
This also applies to its legal representatives and agents. Ableton is not liable for slightly negligent breaches of collateral duties of contract, in so far as the infringement does not jeopardize the execution of the contract. Each session must be confirmed by the user in advance.īefore, during and after the TeamViewer® Session, Ableton limits liability and the claims that legal representatives and vicarious agents have for contractual and extra-contractual damages from users based on slightly negligent breach of duty to predictable direct average damages that are typical to the respective form of contract. Using TeamViewer® Ableton can give technical support directly on users' computers. Limitations of Liability - TeamViewer® SessionsĪbleton offers support with an instant connection to the users' computers.
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